Privacy Policy
This Privacy Policy explains how Rolva collects, uses, stores, and protects personal data submitted through the rolva.info website. It is issued in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who is responsible for your data
The data controller for the purposes of this policy is Rolva, operating from 23 Bermondsey Street, SE1 3XF London, United Kingdom. The data controller determines the purposes and means of processing personal data collected through this website.
For any enquiries relating to the collection or use of your personal data, you may contact us directly by email at [email protected] or by post at the address above.
Rolva products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. This website is an informational catalogue and does not process payment or transaction data directly.
What personal data is gathered
When you submit an enquiry through the contact form on this website, we collect the following personal data: your name, your email address, and the content of your message. If you choose to provide a subject or additional context, that information is also retained as part of the enquiry record.
We do not collect any sensitive personal data as defined under the UK GDPR (Article 9). We do not collect payment card data, financial account details, or identity document numbers through this website.
In addition to data you submit voluntarily, the website may collect certain technical data automatically. This includes your IP address (anonymised where possible), browser type, operating system, referring URL, and pages visited. This data is collected through analytical cookies where consent has been given.
- ── Contact data (name, email address)
- ── Correspondence data (enquiry messages, subject matter)
- ── Technical / usage data (IP address, browser, session data — with consent)
- ── Cookie data (per your consent selections — see Cookie Policy)
Why we are permitted to process your data
Under UK GDPR, we process personal data only where a lawful basis exists. The following bases apply to our processing activities:
Responding to enquiries submitted through the contact form. Our legitimate interest is in operating the catalogue and maintaining correspondence with individuals who initiate contact.
The use of non-essential cookies (analytics, performance). Consent is obtained through the cookie banner presented on first visit and can be withdrawn at any time via the Cookie Settings link in the footer.
Retention of records where required by applicable UK law, including record-keeping obligations under company and tax legislation.
Purposes of processing
Personal data submitted through this website is used for the following purposes only:
- 01 Responding to enquiries and requests submitted through the contact form.
- 02 Maintaining a record of correspondence for internal administrative purposes.
- 03 Understanding aggregate website usage patterns to improve the catalogue presentation (where consent to analytics cookies has been given).
- 04 Complying with applicable UK legal obligations.
We do not use personal data submitted through this website for unsolicited marketing communications. We do not sell, rent, or share personal data with third parties for their own marketing purposes.
How long we keep data and what you can do
Enquiry correspondence is retained for a period of 24 months from the date of the last substantive communication, after which it is deleted or anonymised. Technical log data collected through the website is retained for no longer than 12 months.
Under UK GDPR, you have the following rights in relation to your personal data held by Rolva:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of personal data where no lawful basis for retention applies.
Object to processing carried out on the basis of legitimate interests.
To exercise any of these rights, write to us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data rights have not been respected.
Cookies and how to reach us
This website uses cookies. A full description of the cookies used, their purpose, and how to manage your preferences is set out in our Cookie Policy. You may update your cookie preferences at any time using the Cookie Settings link in the page footer.
This website may contain links to third-party websites. Rolva is not responsible for the privacy practices of those sites and recommends that you review their respective privacy policies independently.
This policy may be updated periodically to reflect changes in our data practices or applicable law. The version date shown at the top of this page indicates when the policy was last revised. Continued use of the website following an update constitutes acceptance of the revised policy.